Director, Learning Delivery Systems

As the Director, Learning Delivery Systems, you will be the primary solutions architect and technology leader for the learning platforms that power the National Council's programs - including our flagship Mental Health First Aid (MHFA) program, which has trained more than 4.5 million Americans. You will own the technical strategy and multi-year roadmap for the systems that enable the delivery, administration, and evaluation of learning experiences across the organization, ensuring they are scalable, secure, accessible, and delightful to use.

This is a pivotal moment for the Learning Delivery Systems team. You will lead the build and implementation of a new target-state learning ecosystem - a major platform expansion designed to serve not only MHFA but the full breadth of the National Council's training programs and clients. At the same time, you will manage a thoughtful transition away from the organization's legacy platform, ensuring continuity of service for current business needs throughout the migration.

You will bring deep technical expertise, a track record of delivering cross-functional platform solutions, and a proven ability to build and lead a high-performing team. You will partner closely with program leaders, internal technology teams, and third-party vendors to turn learning strategy into reliable, measurable technology outcomes - advancing mental wellbeing for millions of people.

The Director, Learning Delivery Systems reports to the Vice President, Enterprise Technology and directly manages a team., People Leadership

• Oversee a team with 3 direct reports, providing a safe and welcoming team environment and ensuring employee growth and development by providing regular coaching, guidance and feedback.
• Establish and track team goals, timelines and deliverables, and ensure alignment with organizational and departmental strategic goals.
• Take ownership and accountability for decisions made by direct reports.
• In partnership with the National Council's human resources leadership, determine performance ratings, recommend compensation (merit increases) for direct reports, and manage performance issues if necessary.

Platform Strategy & Solutions Architecture

• Serve as solutions architect for the organization's learning delivery platforms, ensuring scalability, security, accessibility, performance and strong user experiences.
• Establish and maintain a multi-year technology roadmap for learning delivery systems, aligned to organizational strategy and the needs of multiple business lines.
• Partner with internal technology teams to integrate learning delivery systems into the broader tech stack (e.g., identity/access management, CRM, data/analytics, communications).

Platform Delivery & Operations

• Lead the design, implementation, configuration and administration of learning delivery platforms and supporting services.
• Manage scope, schedule, resources, budget and risk for platform releases, enhancements and operational improvements.
• Define and enforce standards for quality, accessibility, privacy/security, documentation and support readiness for all releases.
• Lead continuous improvement initiatives informed by user feedback, performance data and evolving business needs.

Vendor & Stakeholder Management

• Manage relationships and contracts with third-party software providers, ensuring value, accountability and alignment with organizational standards.
• Translate between technical and non-technical stakeholders to align program, business and technology priorities.

• 7+ years of experience delivering and/or leading enterprise software products or platforms (SaaS or comparable).
• 5+ years of experience leading high-performing teams, including direct people management.
• 3+ years of experience in product management, product strategy or platform ownership (roadmap, prioritization, stakeholder management).
• Bachelor's degree or equivalent work experience.
• Experience with learning delivery platforms and ecosystems, e-learning technologies and standards, common learning workflows, and digital learning measurement/reporting.
• Experience providing solutions architecture oversight for complex, integrated platforms (e.g., APIs, SSO/IAM, CRM, data/analytics).
• Experience leading platform delivery governance (SDLC, QA, release/change management, operational readiness).
• Experience ensuring user-facing platforms meet accessibility and privacy/security requirements.
• Experience owning solutions architecture and delivery for cloud-native platforms on AWS (or equivalent), including security, scalability, reliability, and cost considerations
• Experience managing third-party relationships with software providers.
• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical stakeholders.
• Demonstrated emotional intelligence, delegation, coaching, strategic thinking and a future focus.
• Strong time management skills and attention to detail.

Preferred

• Experience with LearnUpon
• AWS certification (AWS Certified Solutions Architect, Developer, or Cloud Practitioner)
• Experience with Non-profit/Mission-driven Organizations

The salary range for this position is $145,000-$165,000. Salary decisions within the range are based on experience, education and internal equity.

The National Council offers a comprehensive benefits package, which includes (but is not limited to):

• Medical, dental, vision, life, and disability insurance
• 403(b) retirement plan with employer contributions after 1 year of service
• Paid time off, including vacation, sick, personal, floating holiday, bereavement and observed federal holidays
• Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
• Free unlimited Relias professional development courses
• Annual professional development and tuition reimbursement funds
• Calm Premium access

While this position can be done remotely from anywhere in the U.S., you must primarily work our Washington, D.C. business hours of 8:30 a.m. to 5:00 p.m. ET

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive mental health and substance use treatment. Founded in 1969, the National Council is a 501(c)(3) membership organization that drives policy and social change on behalf of more than 3,100 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 4.5 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges. The National Council is growing to meet this moment. With an annual budget of $80 million, we've more than doubled our dedicated team to 240+ employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States., The Enterprise Technology Department enables the National Council's mission by delivering and supporting the technology platforms that power our programs and operations. Partnering cross-functionally, the team ensures systems are secure, integrated, and reliable-so the National Council can scale its impact and better serve communities nationwide., Positively Partners is a social enterprise committed to helping schools, nonprofits and socially-minded organizations achieve exceptional performance from their employees. We are psychology practitioners, human resources professionals, trainers and system design experts working together to create highly productive, mission-driven, work communities. Founded in 2016 Technology · Remote (US) · Fully Remote