AI Prompt Engineer
AI Powered LLC
Windsor, United States of America
4 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Windsor, United States of America
Tech stack
Artificial Intelligence
Continuous Integration
Software Design Patterns
Management of Software Versions
Core Voice Platform
Chatbots
Large Language Models
Prompt Engineering
GIT
Virtual Agents
Job description
- Implement guardrails for safety, compliance, PII handling, and hallucination reduction
- Monitor production performance using analytics and continuously optimise outcomes
- Integrate AI prompts with CRM, knowledge bases, billing, and contact-centre platforms
- Partner with CX, Product, Engineering, and SMEs to translate customer journeys into AI behaviour
- Manage prompt versioning, approvals, and release processes across environments
Requirements
- Hands-on LLM prompt engineering for production systems
- Conversational AI for customer service (voice & chat)
- Agentic AI design patterns and orchestration
- RAG, grounding techniques, and prompt evaluation
- Responsible AI, security, and compliance controls
- Git, CI/CD concepts, and release governance
Nice to have
- Voice AI/IVA/IVR modernisation experience
- Experience in regulated industries (utilities, BFSI, public sector)
- Familiarity with contact-centre metrics (containment, deflection, CSAT)