Human Centered Change Manager

• Lead the full delivery of Human-Centered Change engagements, serving as the primary point of accountability for client satisfaction and quality across complex transformation initiatives.
• Integrate human-centered service design, behavioral science, and Design Thinking methodologies to develop and execute holistic change strategies.
• Travel up to 50% in order to build strong partnerships with customers, project leadership, and account leadership to proactively identify barriers to change, conduct impact analyses, and develop solutions.
• Coach senior leaders, managers, and junior team members on Human-Centered Change best practices while contributing to practice innovation and go-to-market activities including scoping and Statement of Work (SOW) creation.

As part of the Experience Services competency in Professional Services, the Salesforce Human-Centered Change (HCC) team is seeking an experienced Human-Centered Change Manager. In this role, you'll coach Salesforce customers through complex organizational transformations - guiding them to adopt new ways of working, driving senior leadership alignment, and delivering meaningful, lasting change., * You have 5+ years of experience in customer-facing consulting roles, with a strong track record leading large-scale organizational transformation engagements.

• You bring deep knowledge of change management methodologies such as Salesforce's Levers model and the Prosci ADKAR framework.
• You have excellent workshop design, facilitation, and communication skills - and the ability to clearly articulate the value of change strategies to stakeholders at all levels.
• You're a proactive, creative problem-solver who can navigate dynamic environments and develop monitoring and measurement frameworks to evaluate change success.

Even Better If...

• You hold a Prosci Certification and Salesforce Admin Certification, or Salesforce Strategy Designer or Agentforce Specialist Certification.
• You have experience across industries such as Automotive, Manufacturing, Retail, Consumer Goods, or Energy.
• You have working knowledge of AI capabilities and how to apply them responsibly in a consulting context.
• You have experience managing subcontractors and System Integrator (SI) partner relationships.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.