Transformation and Excellence Manager

QBE Europe is recruiting for a Transformation and Excellence Manager to join the FAL (Finance, Actuarial and Legal) Data and Change team. The role can be based in our London or Leeds office., * Impact assessment and problem solving: analyse and identify root causes of business issues; assess the impact of proposed changes on processes and systems; guide thinking to ensure that problems and objectives are well understood and defined

• Business requirements: work with stakeholders to develop clear requirements, translating between Finance and wider business functions where required
• Project management: build and manage project plans, coordinating tasks and resources to ensure timely delivery; track progress and adjust plans as needed to meet objective
• Stakeholder engagement: build strong relationships with stakeholders across the business; ensure alignment and buy-in for change initiatives through clear communication and collaboration
• Change management: implement and manage change processes to ensure smooth transitions; minimise disruption and support adoption of new ways of working
• Reporting and documentation: maintain accurate and comprehensive documentation of process taxonomy and change activities
• Continuous improvement: support small-scale change initiatives that drive continuous improvement; contribute to building a culture of improvement within FAL
• Functional expertise: understand the processes, data flows and systems that Finance function operates in; develop the end-to-end view to effectively contribute to the Finance modernisation and continuous improvement initiatives.

Do you have experience in Network management?, The role suits someone who enjoys solving problems, making things better, and helping teams work smarter. The individuals are curious and analytical, organised and focussed on getting things done, adaptable and open to leaning. Whatever your background, you are keen to grow your skills and take on new challenges. You're organised and focused on getting things done. You know how to build a project plan, keep things on track, and make sure everyone knows what they need to do. You're also a great communicator who listens well and builds strong relationships with stakeholders. You're adaptable and open to learning. You want to develop your own expertise and focus on your professional growth, as well as lead and coach others.

• Insurance experience preferred
• Experience of line management and coaching
• Finance end-to-end process knowledge preferred
• Ability to work cross-functionally and communicate effectively with technical and non-technical teams
• Experience working in a change environment leading or supporting change initiatives
• Able to identify problems, analyse data, and measure the impact of changes on processes and systems
• Confident working with stakeholders at all levels, building strong relationships and ensuring clear communication
• Hands-on experience with change management and continuous improvement, supporting teams through transitions and new ways of working, Business Transformation, Client Counseling, Commercial Acumen, Communication, Critical Thinking, Financial Products, Intentional collaboration, Managing performance, Performance Management (PM), Project Delivery, Risk Management, Sound Judgment, Stakeholder Management, Succession Planning, Waterfall Model

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025:

• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

The Transformation and Excellence Manager plays a crucial role in executing and supporting chang e across FAL (Finance, Actuarial and Legal) division. We are seeking for a profile that is all rounded Finance professional. Whether coming from a Finance background (e.g. qualified accountant) or a traditional change role with strong Finance knowledge (e.g. change consultant, business analyst, process excellence, or project manager), this individual brings a flexible mindset and a desire to grow and specialise. This role focusses on delivering meaningful change, supporting both continuous improvement and strategic initiatives. It offers the opportunity to develop a broad skillset while contributing to the division's strategic goals. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role * Discovery and analysis: conduct discovery sessions to understand current processes, challenges and opportunities; gather and document business requirements and pain points through stakeholder engagement and data analysis, QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.