Incident Support Administrator

We're looking for an Issue Management Administrator to join our Food Advisory & Training team - helping manage food safety and health & safety incidents, keeping stakeholders informed, and ensuring issues are resolved efficiently., * Logging and tracking incoming issues (complaints and incidents) via web-based systems

• Recording supplier and client responses and managing your caseload effectively
• Liaising with clients and suppliers to resolve issues professionally and promptly
• Drafting clear, professional correspondence when required
• Maintaining supplier product specification details and ensuring records remain accurate
• Communicating investigation outcomes to clients and suppliers
• Compiling weekly, monthly, and ad-hoc reports related to complaints, incidents, and trends
• Monitoring emerging trends and escalating concerns appropriately
• Preparing sampling kits and managing sampling clients
• Handling phone and email queries, data entry, and report formatting
• Providing occasional evening or weekend support to meet client needs

Are you highly organised, confident communicating with clients and suppliers, and motivated by keeping things running smoothly?, * Previous administrative experience

• English GCSE (or equivalent)
• Strong written and verbal communication skills
• Customer-focused mindset with excellent interpersonal skills
• Ability to multitask, manage deadlines, and prioritise a busy workload
• Excellent organisational skills with high attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and collaboratively

This role is perfect for someone who thrives on variety, takes pride in accuracy, and enjoys being at the centre of operations!

What We Offer:

• Hybrid working: Split between our Long Hanborough office and home
• Comprehensive benefits: Health cover, death-in-service benefit, company sick pay and income protection.
• Training: Food Safety and Health & Safety training provided
• Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
• Volunteering Time: A paid volunteering day each year to support causes you care about

At NSF, our mission is to improve human and planet health. Our culture is rooted in four central values: * Do the Right Thing, * Treat People Well * Relentlessly Pursue Excellence * We are one NSF. These principles drive everything we do - from client service to internal collaboration. Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you! About NSF: NSF is an independent, growing services organization dedicated to improving human and planet health worldwide. We deliver our mission by facilitating standards development and providing world-class testing, inspection, certification, advisory services and digital solutions to the food, water, life sciences and personal care industries. We're passionate about the work we do, because together, we have a broad impact on our world. Our ~3,000 team members serve 40,0000 clients in 180 countries from our 45+ offices and labs, as well as remotely/ at client sites.