Service Desk Coordinator (Facilities Management)

The Service Desk Coordinator will work within our Assets team and will organise appointments and the diaries of our team of Maintenance Operatives and on-site Cleaners., * Coordinating appointments for a team of Maintenance Operatives and Cleaners, as well as managing dynamic diaries

• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts and securing purchase orders
• Navigating multiple customer portals and internal systems
• Collaborating with the Facilities Manager to optimise the productivity of our Maintenance Operatives and Cleaners
• Working with the FM Helpdesk to be proactive with booking appointments
• Collating daily job sheets and weekly time sheets, ensuring these are stored in SharePoint
• Liaising with other teams such as Finance and the FM Helpdesk
• Supporting the monitoring, tracking and reporting of KPIs to the Facilities Manager.
• Contributing to company-wide projects and suggesting ideas to improve our ways of working
• Any other duties as reasonably required

Do you have experience in Time management?, * Exceptionally strong organisation skills

• Experience within a similar type of role
• Strong communication skills, both written and verbal
• IT literate and confident with Microsoft office
• Excellent time management, multi-tasking, and negotiation skills.
• Willingness to tackle challenges, whilst maintaining safety & compliance
• Great attention to detail
• A team player that's creative and proactive with finding solutions
• Self-motivated, with a 'can-do' attitude

• Enhanced Pension
• 25 days annual leave, plus UK bank holidays
• Your birthday off
• Time off to move home
• Life assurance
• Group Income Protection
• Private healthcare via Bupa (taxable benefit)
• Commitment to your learning and development
• Employee wellness resources and events
• Employee Assistance Programme
• Regular team building events

Our Values

We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working.

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

We believe in doing the right thing, and we hold our principles closely in everything that we do.

Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy.

We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do.