Remote Support Center Technician

Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.

The Remote Support Center Technician role in Medtronic is responsible for supporting the Operations team of IHS, specifically within the Remote Monitoring Support Center (CSSR), ensuring effective follow-up of patients with implantable cardiac devices and insulin pumps. The role contributes to optimizing remote monitoring processes through the use of interoperable IT solutions and specialized technical services to improve efficiency and patient outcomes. This is a flexible role requiring working from the Madrid office two days per week, with occasional travel to customer sites of up to 10%.

Responsibilities may include the following and other duties may be assigned:

• Technical review of remote follow-ups for implantable cardiac devices and insulin pumps
• Monitor and ensure patient adherence to the remote monitoring program
• Manage scheduling and coordination of remote follow-ups
• Communicate with patients to support adherence and resolve technical issues with home monitors
• Act as a liaison with hospitals regarding device events, technical issues, or non-adherence
• Provide technical support to patients and clinical staff during the remote follow-up process
• Contribute to continuous process improvement, new project activation, and data extraction using PowerBI

Do you have experience in Microsoft PowerPoint?, Do you have a Bachelor's degree?, * University degree in Engineering or Health Sciences

• Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and high level of written and spoken English
• Experience not required; strong motivation to learn and develop technical expertise
• Strong teamwork, proactivity, and results-oriented mindset
• Excellent communication skills with the ability to build strong customer relationships and support hospitals
• Knowledge or interest in implantable cardiac devices, insulin pumps, healthcare, or telemedicine (preferred)
• Previous experience in healthcare, implantable devices, or remote monitoring is an advantage

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 29,600.00 EUR - 44,400.00 EUR |

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world., We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.   You must create an Indeed account before continuing to the company website to apply