IT Support Engineer

Synergize Consulting are now hiring for an IT Support Engineer to work at a leading consultancy client, on a contract basis. This role will be based fully onsite at a customer in the defence sector, and will take responsibility for managing technical support queries at service desk level, and also assisting with assets and hardware tracking. Responsibilities include:

• Queue ticket management of tickets assigned
• Stock management including asset management of kit in/out
• Effective Management of disposals that go through
• Perform hardware repairs of kit where required
• Highlight potential issues with service/potential service improvements to Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc)

• IT Support experience, which includes service desk analysis, 1st/2nd line support, break/fix skills and the ability to manage hardware assets
• Knowledge of Windows servers and OS
• Hardware repair and maintenance experience
• Strong resolution skills and the ability to triage/escalate where required
• Excellent communication skills, both written and verbal

• Contract
• Published: 7 hours ago
• From £160 to £180 per day