Helpdesk Administrator
Role details
Job location
Tech stack
Job description
Well-established healthcare laboratory services organisation requires a proactive Helpdesk Administrator to join their team.
This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes.
You'll be part of the Laboratory Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.
Day to day will include:
- Acting as first point of contact for queries via phone and email
- Managing and prioritising a busy shared inbox
- Logging and coordinating jobs through an internal ticketing system
- Raising purchase orders for departments
- Escalating urgent or complex issues where needed
- Uploading documentation to internal quality systems
- Assigning jobs to engineers or relevant team members
- Supporting with supply orders and general admin tasks
- Assisting wider laboratory teams when required
Requirements
- Proven Helpdesk/Client support experience
- Has strong administration experience
- Experience in handling high volume of calls and emails in a professional manner
- Can prioritise and stay organised in a busy environment
- Is comfortable using internal systems and databases
- Has a proactive, solutions-focused approach
- Understands the importance of confidentiality
Experience within healthcare, laboratories or a regulated environment would be a bonus, but it's not essential.
It's a structured, professional environment where you'll play an important role in keeping essential services running efficiently.
