Senior Applications Operations Engineer M365

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters., Our Digital and Data technology team are at the forefront of digital innovation. They provide the best in-class solutions for our clients, helping to shape and support a data-driven future for the UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them., You’re a Senior Application Operations M365 Engineer specialising in Power Platform and SharePoint Online, with the expertise to keep our core collaboration, automation and wider Microsoft 365 services running at their best. One day you might be refining complex Power Automate workflows, optimising SharePoint architectures or resolving issues across Exchange Online, Teams or Entra ID, the next you could be shaping platform governance, guiding colleagues on best practice, or stepping in to lead the team. Whatever the task, you’ll take ownership, solve problems, and ensure our environments remain secure, reliable and resilient.

And you won’t do it alone. You’ll be working closely with project teams, developers and support functions, turning technical detail into solutions that deliver real value. You’ll help improve our processes, enhance how we design and deliver M365 services, and keep growing your own expertise along the way. Because here, your skills don’t just support the business – they help safeguard vital government operations., Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• No personal identifying details
• Career history with key responsibilities
• Achievements
• Qualifications
• Your personal statement should outline your interest in the role.
• Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.
• Those that are successful will be invited to a MS Teams or Face to face interview.
• At the interview you will be asked a blend of questions on technical skills and behaviours.
• You will be required to complete an Business scenario question, or presentation along with the interview questions.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Do you have experience in SharePoint?, You’re an experienced M365 professional with the skills and certifications to back it up. You’ve built a solid foundation through formal qualifications and hands-on work across complex, secure environments. You know your way around enterprise-level Microsoft 365 technologies, and you’re confident operating under pressure to deliver reliable, high-quality results.

But you’re more than just technical expertise. You value teamwork, clear communication and doing things the right way. You share your knowledge, support colleagues, and step up as a leader when it’s needed. You’ll also bring proven experience providing 3rd-line support across the full Microsoft 365 stack – from Exchange Online and Teams to SharePoint Online, the Power Platform, Entra ID and all other core M365 services. Confident with PowerShell automation and security capabilities like Defender and Purview, you’ll use your skills to resolve complex issues and keep critical services running smoothly. Analytical, adaptable and focused on quality, you bring a steady hand to fast-paced challenges – because in this work, precision and reliability really matter., * Agile & ITIL Foundation level / relevant experience

• Microsoft role-based certification – Associate (examples are MS700, SC300 or AZ104) or studying towards Expert and relevant product certifications
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience
• Practitioner level knowledge of hardware, software and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Experience in a high-pressured, fast-paced team, Microsoft role-based certification – Associate (examples are MS700, SC300 or AZ104) or studying towards Expert and relevant product certifications., * Managing a Quality Service
• Changing and Improving
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Agile & ITIL Foundation level / relevant experience
• Microsoft role-based certification – Associate (examples are MS700, SC300 or AZ104) or studying towards expert and relevant product certifications
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience (if experience, provide detail)
• Practitioner level knowledge of hardware, software and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Experience in a high-pressured, fast-paced team, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working with us, you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of, and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do and all you need., Alongside your salary of £48,801, FCDO Services contributes £14,137 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park
• 9 days per annum public and privilege days