Change & Release Manager
Role details
Job location
Tech stack
Job description
technologyIt all matters.Lead your team to deliver service excellenceLeading the change enablement team. Navigating customer expectations to ensure they're well informed of any developments or risks in their service delivery. Being an advisor to multiple stakeholders to facilitate process adherence. These are just some of the things you'll be doing when you join FCDO Services as a Change and Release Manager.And that's just the start. You'll also be leading and managing a high-performing team, liaising with internal and external stakeholders, and making recommendations to senior managers on service improvements. Accountability is also a key part of the role. And you'll be in charge of everything, from audits to process designs, compliance, as well as training new joiners. And of course, no managerial role can exist without the responsibility of delegation - something that you'll have to do to ensure that FCDO Services' resources are utilised appropriately.Work with purpose to, Things you need to knowArtificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use.Selection process details This vacancy is using , and will assess your Behaviours, Experience and Technical skills.To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills. Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.Your CV should include:
- no personal identifying details
- career history with key responsibilities
- achievements
- qualifications
- Your personal statement should outline your interest in the role.
- Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.
- Those that are successful will be invited to a MS Teams or Face to face interview.
- At the interview you will be asked be asked to prepare and present a presentation along with a blend of questions on technical/job specific skills and behaviours.
- Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.
Requirements
protect the UK's interestsQualified in Computer Science or a relevant STEM discipline, you've already put your IT and skills to work in roles where meeting targets and exceeding customer expectations was second nature. With ITIL Foundation certification under your belt and a solid technical understanding, you're confident navigating service management tools and processes - ideally with some hands-on knowledge of ServiceNow. You bring strong analytical thinking to the table, using data to tell a clear story and inform smart decisions. Your communication skills help you connect with stakeholders at all levels, while your understanding of corporate strategy and values ensures everything you do aligns with wider organisational goals.Discover the support you need to grow your career furtherWorking with us, you'll help keep people, information, and assets safe around the world. It's a role you can feel proud of; and we aim to make every part of your career just as, colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.Person specificationWe are looking for people with:
- Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience
- ITIL Foundation level Certification.
- Knowledge of Service Management Tooling
- Demonstrable record of delivering results and meeting targets.
- Effective verbal and written communication skills at all levels.
- Ability to build and maintain customer relationships and exceed expectations.
- Strong analytical skills. Ability to create, interpret and present data effectively.
Qualifications Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects.ITIL Foundation level CertificationBehavioursWe'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
Technical skillsWe'll assess you against these technical skills during the selection process:
- Level 3 qualifications or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience
- ITIL Foundation level Certification
- Knowledge of Service Management Tooling
- Effective verbal and written communication skills at all levels.
- Strong analytical skills. Ability to create, interpret and present data effectively
- DDat Change and Release Manager Skills
We only ask for evidence of these technical skills on your application form:
- Level 3 qualifications or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience
- ITIL Foundation level Certification
- Knowledge of Service Management Tooling
- DDat Change and Release Manager Skills
Benefits & conditions
rewarding. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do and all you need.Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) SC clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.ukIt takes a diverse team to protect a diverse worldThe vital work we do takes an incredible community of, Benefits Alongside your salary of £38,332, FCDO Services contributes £11,104 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- Learning and development tailored to your role.
- Annual leave starting at 25 days.
- A culture encouraging inclusion and diversity.
- A Civil Service pension.
- Free shuttle bus available between central Milton Keynes and Hanslope Park
- 9 days per annum public and privilege days
