Specialist Technical Support Level 4 (Network)

The main purpose of the role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police. To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

Do you have a valid Driving License license?, Do you have experience in VPN?, CCNA Certification

Routing and Switching

Enterprise Firewalls

Telephony

VPN

Load Balancing

Remote Access Solutions

Security Awareness

Desirable:

CCNP Certification

Citrix NetScaler

Zscaler

SDWAN

Cisco ACI

Web Proxies

MS Azure

VMWare/Hyper-V

• Specialist Technical Support Level 4 (Network) is a hybrid (mix of home & office working) role
• This is a CV only process - please ensure your employment history is up to date.

• 28 days Annual leave (increasing to 33 after 5 years' service) + bank holidays
• Generous pension scheme
• Health and wellbeing, occupational health services, staff networks and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.