Employee Service and Support ICT

Join our team in St. Gallen for a rewarding ICT role. Enjoy a dynamic work environment with professional growth opportunities.

Tasks

• Manage 1st-Level and OnSite support across 9 locations.
• Develop and maintain client, workplace, and network infrastructure.
• Administer Microsoft 365 accounts and conduct ICT training sessions., * You are responsible for 1st-level and on-site support at 9 locations in the canton of St. Gallen (remote and on-site) as well as on-call services and incident management.
• Operation, support, and further development of client, workplace, and network infrastructure as well as configuration and lifecycle management of ICT workplace services.
• Your task includes managing Microsoft 365 user accounts, roles, and permissions as well as software packaging (SCCM, IVANTI Neurons) and mobile device management (IVANTI EMM).
• You are responsible for planning and conducting internal ICT training, creating practical documentation, and participating in ICT projects.
• Professional support and training of ICT apprentices at the Pfäfers location (trainer function).
• You ensure a service-oriented way of working and close collaboration in interdisciplinary teams, combined with a high willingness to travel in Eastern Switzerland.

• 5+ years in ICT services with relevant education required.
• Strong knowledge of Microsoft 365 and IT infrastructure.
• Service-oriented with excellent problem-solving skills., * You have completed training or further education in the field of computer science and at least 5 years of experience in the ICT service environment.
• Very good knowledge of Microsoft 365 (Entra, Exchange, Client Management), SCCM, IVANTI EMM, Neurons, and IGEL OS as well as experience in operating IT infrastructures.
• Your working style is structured, analytical, and highly independent, with problem-solving skills.
• You are service-oriented, a team player, and interested in healthcare as well as regulated environments.
• Driver's license category B and willingness to travel in Eastern Switzerland.
• A completed further education as a trainer is desirable.

With around 1,400 employees, we ensure accessible, personal, and effective psychiatric treatments and care for adults at our nine company locations in the cantons of St. Gallen and Appenzell Ausserrhoden as well as in the Principality of Liechtenstein.