2nd Line Support Engineer

It is essential for this role that you have a full driving license.

Are you ready to take the next step in your IT support career?

Do you enjoy solving technical challenges and supporting people with their IT systems?

Are you looking for a role where you can build on your existing skills, gain further training, and work with the latest technologies?

If that sounds like you, this could be a great opportunity.

We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team.

What you will be doing

• Providing 2nd Line remote and onsite support to a wide range of customers

• Acting as an escalation point for 1st Line engineers

• Assisting with installations and project work across core technologies

• Prioritising and resolving tickets in line with SLAs

• Creating and maintaining technical documentation

• Contributing to the Out of Hours rota when required

• Ideally, experience working in an MSP or IT service environment

• A confident communicator with excellent customer service skills

• Strong troubleshooting and problem-solving ability

• Experience at 2nd Line level with most of the following:

• Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server (2012-2019)

• Hyper-V, VMware, Azure

• Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS

• Active Directory, Antivirus, Printers

• MS Office (2010/365)

• Competitive salary up to £35,000.

• Annual salary reviews to reflect your growth and contribution.

• Christmas bonuses and cost-of-living adjustments when needed.

• Paid overtime for project work and out-of-hours support.

• Development opportunities, with paid training and clear progression pathways.

• A team-focused environment where your achievements are recognised and celebrated.

• A supportive culture, including paid family leave days when needed

• A workplace where collaboration, trust, and the occasional pizza-fuelled afternoon make things enjoyable