Technology Support Specialist
Role details
Job location
Tech stack
Job description
We are currently recruiting on behalf of a leading US law firm, to assist them in their search for a new Technology Support Specialist.
This is a full-time, permanent position in their expanding, collaborative London office, to provide desk-side technology customer support, and to assist with broader strategic projects and operational activities.
Responsibilities will include:
- Monitoring the IT helpdesk ticketing system to ensures requests can be resolved in a timely manner.
- Troubleshooting hardware and software issues through deskside support.
- Assisting with application support for desktop and mobile devices.
- Participating in pre-pilots and reporting findings.
- Assisting with physical support for infrastructure.
- Creating, editing, and maintaining knowledge base articles.
- Adhering to IT policies and procedures and recommending changes.
- Collaboratively working with colleagues throughout the firm.
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Requirements
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Benefits & conditions
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