Senior Customer Success Manager - HR / ER SaaS Tech. Remote / Cheshire

As a Senior Customer Success Manager, you'll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals.

You'll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance-particularly in HR tech environments.

Where you'll add value:

• Customer Relationship Management - You'll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction.
• Leadership and Line Management - You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.
• Revenue & Retention - You'll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth.
• Internal Collaboration & Strategy - You'll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success.
• Tools & Reporting - Using HubSpot and other tools, you'll maintain accurate records of customer interactions and leverage data to guide decisions.

We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you., * Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment

• Excellent communication, presentation, negotiation, and influencing skills
• Proactive and customer-centric approach to relationship management
• Strong organisational skills with the ability to manage multiple priorities
• Commercially aware with strong product and industry knowledge
• Ability to interpret data and derive actionable insights
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

£50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…

Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday

Reporting to: Customer Success Director

Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More…

Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management, * Life assurance

• Pension
• Holiday purchase scheme
• Volunteering days
• Long service awards
• Contribution towards professional qualifications
• Contribution towards membership fees
• Employee assistance programme
• Health cashback plan
• And more….

If you're excited by the opportunity to work at the intersection of technology and people, and you're ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we'd love to hear from you.

We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us".