Product Support Specialist
Role details
Job location
Tech stack
Job description
A rapidly expanding UK-based NVOCC is looking for a driven Ocean Import Operator to join its team at the Chelmsford head office. The company has ambitious growth plans and is building a team of motivated logistics professionals who want to develop their careers while helping scale a high-performance operation.
This role is ideal for someone with NVOCC or freight forwarding experience in ocean imports who thrives in a fast-paced environment and wants to play a key role in managing import shipments from vessel arrival through to final delivery.
ResponsibilitiesKey Responsibilities -
Import Operations Management
Manage ocean import shipments under House Bills of Lading (HBLs) .
Verify Master Bills of Lading (MBLs) against internal documentation.
Coordinate with shipping lines, overseas agents, co-loaders, and consolidation partners.
Monitor vessel arrivals, port free time, and manage demurrage/detention exposure .
Arrange cargo unpacking where required and coordinate final delivery.
Carrier & Liability Management
Operate in line with company terms and conditions (e.g., BIFA STCs).
Identify and escalate potential cargo liability risks .
Handle cargo discrepancies, damage reports, and claims where required.
Maintain accurate operational documentation to mitigate risk.
Customs & Regulatory Compliance
Submit or coordinate UK import customs declarations via CDS .
Verify commodity codes, customs values, origin, and duty/VAT calculations.
Ensure compliance with HMRC, Border Force, and port health requirements .
Review shipment documentation including invoices, packing lists, and certificates.
Issue arrival notices to consignees.
Calculate landed costs including freight, handling charges, and surcharges.
Approve supplier invoices and generate customer invoices.
Maintain complete and audit-ready digital shipment files.
Customer & Partner Communication
Provide proactive updates to customers on shipment status.
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Requirements
2+ years' experience in UK ocean imports within an NVOCC or freight forwarding environment .
Experience managing House Bills of Lading and consolidation shipments .
Strong knowledge of demurrage/detention management .
Working knowledge of UK Customs CDS procedures .
Understanding of Incoterms and international shipping documentation.
Experience with Destin8, CNS, or other port community systems .
Knowledge of SOLAS VGM or IMDG regulations .
Industry training such as BIFA certification .
What They're Looking For
Someone ambitious and eager to grow within a scaling logistics business .
Comfortable working in a fast-paced NVOCC environment .
Strong attention to detail and ability to manage multiple shipments simultaneously.
A proactive communicator who takes ownership of files and operational outcomes., A logistics firm based in Chelmsford is seeking an Ocean Import Operator to manage import shipments and ensure compliance with UK customs regulations. The ideal candidate should have 2+ years of experience in ocean imports within an NVOCC or freight forwarding environment....
Benefits & conditions
Salary: £30,000 - £45,000 depending on experience
21 days annual leave + bank holidays
Clear career progression opportunities within a growing NVOCC operation ., Working hours: This role is available on a part-time, job-share or full-time basis. Salary: £70,000+ depending on experience, plus car plus allowances. Location: Home-based UK with travel. Closing Date: Friday 20th March 2026. Our mission is to help our customers...
