IT SYSTEMS ADMINISTRATOR

This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also includes desktop support, server support, application support and general infrastructure.

You will resolve day-to-day technical issues, maintain IT equipment and local networks.

Other duties may be assigned outside of the following duties and responsibilities:

• Support and resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
• As required, provide timely communication to users on the status of their service requests and incidents.
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance and throughput of supported IT applications.
• Prioritise and schedule assigned support activities and tasks.
• Participate in disaster recovery activities as required.
• Manage outside support suppliers and other third-party assistants as required
• Syspro ERP management and support. Analytical report writing.

Do you have experience in Windows?, * Microsoft Certification (Server, Desktop, Active Directory, remote administration, security).

• Strong experience with Windows OS (10/11) and the Microsoft 365 Suite.
• Experience with troubleshooting hardware, software, networking, and cloud issues.
• Degree in Computer Science (or related field) with 5+ years' IT infrastructure experience.
• Knowledge of network services and protocols
• Support and maintenance of cloud based telephone systems
• Familiarity with server infrastructure and virtualization technologies HyperV.
• Knowledge of Cloud Based Service Providers (Microsoft CRM)
• Experience with and understanding of Crystal Reports, SQL server.
• Basic Knowledge of Pegasus Opera payroll software, BACS software.
• Problem diagnosis and resolution.
• Ability to communicate technical information in a clear and understandable manner to non-technical staff members.
• Ability to engage with and seek input from others to ensure delivery to agreed timescales.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues.
• Willingness to learn new technologies and maintain industry knowledge.
• Ability to understand and determine when issues should be escalated to a higher level.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
• Perform other duties as required.

Pemberton Park & Leisure Homes is a renowned manufacturer of holiday caravans, committed to quality, innovation, and customer satisfaction. With a rich history dating back to the late 1940s, the company has been at the forefront of caravan design and development, continuously expanding its range to meet diverse customer needs.