Helpdesk Supervisor

We are currently looking for a Helpdesk Supervisor who will lead the helpdesk team providing support services to the Operations Manager and Site Management Team, ensuring that all aspects of the helpdesk/administration function are undertaken in a professional manner inline with the site contractual requirements., * Supervise daily operations of the helpdesk to ensure all reactive calls from internal users are logged accurately and with the correct priority as per project agreement.

• To manage the production and issue of all PPM activities via onsite CAFM system.
• To ensure all contract reporting and supporting evidence from the helpdesk is delivered in accordance with the Project Agreement.
• Assist with the monitoring of the payment mechanism deductions and monthly failure report
• To assist in the monitoring of staff training and keep records accurately updated.
• To be responsible for satisfactory timekeeping, shifts or attendance of Helpdesk team members for contracted hours and to carry out performance reviews for the Helpdesk team.

• Proficient IT skills including the use of Microsoft packages.
• Evidence of forming and maintaining good stakeholder relationships.
• Previous experience within facilities services.
• Previous experience within a supervisor role is desirable.
• Previous experience working with CAFM systems is desirable.
• Be able to work within a team and provide support where required.

At Skanska, we're shaping the way we live, work and connect. As one of the world's largest construction and development companies, we work together with customers, communities and partners to shape a better society. You will be working in the Building Services OU based in Walsall Hospital who are responsible for bringing a better society to life-creating healthy workplaces, comfortable homes and efficient facilities that improve people's lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.