It Support Engineer

Your Role:At EIT we are seeking experienced IT Support Engineers (Tier 1) to deliver high-quality, frontline technical support to users across the organisation. You will be the first point of contact for IT incidents and service requests, ensuring a calm, professional, and human-centred support experience.

Your work will underpin IT service reliability and play a key role in continuous improvement through automation, documentation, and operational excellence throughout EIT.

Your Responsibilities:

Resolve IT incidents and service requests across end-user devices, identity & access, collaboration platforms, and basic AV support

Provide daily support for Windows and macOS endpoints, with occasional support for Linux systems

Deliver Joiners, Movers, Leavers (JML) activities accurately and within SLAs, ensuring correct provisioning and decommissioning

Use scripting and automation (e.g., PowerShell, workflow tools) to reduce manual effort and improve consistency

Operate within ITIL-aligned processes, ensuring tickets are properly logged, prioritised, and well-documented

Maintain clear communication with users throughout ticket lifecycles

Build and maintain internal and user-facing IT knowledge articles

Identify recurring issues and elevate trends with evidence-based recommendations

Collaborate with Tier 2 and specialist teams to ensure effective handovers and minimise repeat incidents

Contribute to ongoing improvements across knowledge, processes, and tooling, A prominent educational institute in Oxford is seeking an experienced IT Support Engineer (Tier 1) to provide frontline technical support. Candidates should have a strong background in supporting Windows and macOS environments, along with scripting skills. The role involves..., Contract Opportunity: 1st/2nd Line IT Support Engineer Location: West Oxford Payment: Competitive Daily Rate Working Pattern: Full Time working Contract Length 3 Months initially My client is looking for an experienced 1/2nd line Support Engineer to join its IT..., Role: Backend Developer Start Date: ASAP Contract Length: 6 months (extensions available) Work Location: Remote, with ad-hoc, expenses paid travel to office IR35 Status: Inside IR35 Industry: Government Interview Process: MS Teams, 1-2 Stage, Technical Interview..., Software Engineer (C#, C++, Python, TDD, Applied Engineering)Oxford - 4 days per week in office.£45000 - £70000 + Package.- Must have a Computing/STEM Degree (2:1 or higher).- Can work in their Oxford head office 4 days a week. Your new company You'll be joining a...

Strong hands-on experience supporting Windows and macOS in an enterprise environment

Basic scripting or automation capability (e.g., PowerShell, Power Automate)

Working knowledge of Microsoft 365, Okta, and core identity/access concepts

Experience working within an ITIL-aligned service environment

Familiarity with service management tools (e.g., Jira) and ticketing best practice

Excellent communication skills with the ability to translate technical issues into user-friendly language especially with non-technical users

Accountable, proactive, with a self-starter attitude, looking for opportunities to improve services and processes for operational efficiency

High attention to detail, Job Description Graduate / Junior Level - 1-2 Years' Experience Office-Based | UK Are you an Electronics or Electrical Engineering graduate who loves seeing your designs come to life? Do you enjoy working on real hardware - from PCB design through to testing and...

Salary: £30,000 - £40,000 + travel allowance + bonus

Enhanced holiday + options to buy additional days

Pension

Life Assurance

Income Protection

Private Medical Insurance

Hospital Cash Plan

Therapy Services

Perk Box

Electric Car Scheme

Childcare benefit

Working Together - What It Involves

You will live in, or within easy commuting distance of, Oxford and can commit to being fully office based

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