ICT Service Desk Specialist (a) 80 - 100 %

Join our dynamic team as an IT Service Desk professional! Enjoy a collaborative work environment with growth opportunities.

Tasks

• Serve as the first point of contact for system users' issues.
• Analyze and resolve inquiries independently, including remote support.
• Document complex requests and escalate to relevant teams., * you are the first point of contact for fault reports, questions, and change requests from system users and record them in a structured manner in the ticketing system
• you independently analyze and process requests and faults, answer application questions, and resolve a large part of the cases independently, also by means of remote analysis
• you document more complex issues and forward them to the responsible specialist departments
• you monitor requests, problems, and incidents until final resolution and maintain fault statistics
• you proactively inform system users about faults and reports
• you take responsibility in IT asset management as well as tasks in license management

• Bring years of practical ICT Service Desk experience and strong IT skills.
• Familiarity with Microsoft 365 and ticketing systems is essential.
• ITIL knowledge is a plus, along with German language proficiency., * you have several years of practical experience in the ICT Service Desk
• you have very good IT user and system knowledge and work confidently in the Microsoft 365 environment
• you have experience in IT asset and software license management
• you work confidently with ticketing systems and follow up requests properly
• you have ITIL process knowledge; an ITIL certification is an advantage
• you recognize connections, set priorities, and act as a central interface in IT operations
• you can express yourself in German both orally and in writing