1st/2nd Line IT Support Engineer

This is an exciting opportunity to join a growing team within a dynamic business committed to delivering service excellence. You'll play a key role in supporting clients across a variety of sectors, including care and legal services., You will provide high-quality remote support using PSA and RMM tools, manage telephone-based queries, and take ownership of technical issues through to resolution., Deliver efficient, high-quality remote IT support Configure and maintain Microsoft 365 tenants (Exchange, SharePoint, Azure AD, Endpoint Manager) Install and configure Windows 11 and mobile devices Diagnose and troubleshoot IT issues, including mail flow and client configuration Maintain clear, accurate documentation of completed work Ensure cyber security best practices are followed at all times

Strong working knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel) Experience with Windows installations and software configuration Familiarity with diagnostic tools such as Event Viewer and Command Prompt Excellent communication skills with the ability to take ownership of issues

Company pension Private health and dental care 25 days holiday plus public holidays Car and phone allowance Cycle-to-work scheme Company events

Due to the office location, a full UK driving license and access to your own vehicle is essential