2nd Line Support Engineer

Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service?We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers.In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you.Job Title: 2nd Line Support Technician

Contribute to Project Work & new customer on-boardings when required.RequirementsWhat You'll BringGained experience of working within an MSP or similar environment, for a minimum of two/three years. Possess a good understanding of; Microsoft Windows based technologies (i.e. Active Directory), Servers (I.e. Hyper-V, VMware, Dell), Virtual Desktop (I.e. Citrix, RDS) Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site). Exceptionally well organised person, with an eagle eye for detail. Superb communication skills, both verbal and written. A believer in the art of communication. Comfortable with working some (paid) overtime periodically, as is the nature of working within IT.

22 days annual leave, rising to 25 (accruing a day per year)

• Performance-based bonus
• Company laptop
• Training opportunities
• Frequent team social eventsTasksDay-to-Day ResponsibilitiesAct as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.

Harbour a natural curiosity and passion for technologyYOURRECRUIT LIMITEDYourRecruit - Where Talent Meets OpportunityOur journey began in 1994 when Nicola Sales had a bold vision: to create a recruitment agency that not only excels in finding the best talent but also makes work enjoyable for the team. Despite the challenges of meeting tough targets, we set out to ensure that each day at YourRecruit is as rewarding as the last.At YourRecruit, we're dedicated to helping you find your perfect career match. No matter your industry, we use our extensive expertise to connect you with the ideal role. Our streamlined approach simplifies your job search, guiding you seamlessly from exploration to landing your next exciting opportunity.Ready to take the leap? Explore the latest job openings and discover where your talent truly belongs.